The pace that technology, especially business technology is changing has been incredible. The ease of usage of various platforms and subsequent development and implementation of relevant applications to these platforms continues to be on the tip on this technological sword that has cut through many barriers and is now availing Unified Communications as a Service (UCaaS) to small and medium sized companies.
Unified communications is a business enabler for medium and small sized companies and, concurrently commanding a number one role in the adoption of UCaaS, does hold an exclusive place in the cloud computing matrix.
Some benefits that small and medium sized businesses enjoy through the use of Unified Communications as a Service include:
Communication across locations – A company that gives call center services or has offices in several states or countries that operate in different time zones can use the cloud to implement call routing to avail a round the clock presence to all of their customers through rerouting calls to active areas. Rerouting can also be done when natural disaster strikes. You can do this without increasing the amount of employees.
To further improve productivity and efficiency, most organizations are encouraging employees to work wherever they are comfortable, be it at home, out on a sales call or at the office. There are Unified Communications as a Service applications that enable mobile convergence technologies like interactive video, Voice over IP, and IM to be implemented with ease either in the office, on an employee’s tablet or on a smartphone.
Natural disasters can crush any organization it’s particularly true if the business is small or medium sized. Due to small budgets many of these companies are usually not able to build redundancy inside their system architecture. Having a disaster recovery plan that’s enabled by Unified Communications as a Service and thus based in the cloud, will assure that in case of a disaster, the communications necessary for the company will likely be easy to get to for almost any employee.
To deploy a fresh service or solution is faster and simple when the business’s architecture is cloud-based. Additionally it is much better to perform upgrades and add new features to an application or system. This really is mainly because there is just one point of change and in most cases it’s instantaneous.
Using the increased use of smart phones and tablets for business matters, most companies understand the task of integration, it is especially been more pronounced for medium and small sized companies that don’t have the resources to implement advanced Virtual Private Network or provide increased network security. Most solutions available from UCaaS vendors make use of a browser to gain access to the desired service, they could thus easily utilize multiple operating systems that may be required by some of these technology.
The upfront investment needed to implement unified communication as a service is generally reduced than in-house Unified Communications implementations. This is especially true for all those time-sensitive projects and business critical functions. Solutions which are hosted within the cloud may be tested and run in parallel with the existing system for a select group without interrupting other parts of the company.
Most organizations offering Unified Communications as a Service to both medium and small sized businesses offer a number of standard and basic capabilities on a per-seat basis. Their fee is usually predictable to make it easy to find room in the budget and is certainly much cheaper than implementing your own technology. Many of the capabilities offered include: unified messaging, audio conferencing and soft phone integration.
Due to the fact that unified communications have matured it has attracted many world class system integrators to provide support and be involved in deployment of Unified Communications as a Service. It has made the service affordable, consistent and very reliable.